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Frequently Asked Questions
SHIPPING
Please allow 3-5 business days for your order to be processed for shipping. Shipping costs are calculated at checkout.
Due to the value of our items, all orders over $500 are defaulted to ship with signature-required insurance. If you are unable to sign for your package, you can request to have it held for pickup with the courier. Once a request is approved by the courier, bring your tracking number and a government-issued ID to collect your package.
Please note: By waiving the signature requirement, you accept full financial responsibility for the item once it leaves the our facility.
No, we currently do not offer international shipping.
RETURNS
Please make sure you are confident in your purchase before checking out. Due to the unique nature of our sourcing and carefully curated inventory, all sales are final.
We strive to give every client a fair opportunity to buy their desired item—before completing your purchase, please review the bag carefully and its condition, as indicated on the product page.
AUTHENTICITY
Every designer item comes with a comprehensive authentication certificate, confirming your purchase is 100% authentic. Through our partnership with Entrupy and AI Detective, the industry leaders in authentication services, we employ a sophisticated verification process that combines state-of-the-art AI technology with our team of expert authenticators.
Our third party authentication services utilize an advanced system that analyzes microscopic details of each bag against millions of database records, utilizing continuously-learning AI to ensure your investment is genuine and protected.
If you feel you purchased an item that is not authentic for any reason, please email info@luxecycled.com to advise further.
Yes, every purchase will include a certificate of authenticity from one or more of our trusted partners.
SOURCING
Our bags are not sourced from a single location; instead, they come from a variety of places around the globe, including consignment shops, trusted clients, online third-party platforms, and a network of luxury vendors worldwide.
Each item is sourced with care, reflecting current trends and suggestions from our bag community and our network is built on trusted relationships.
NEED MORE HELP?
We would love to hear from you! You can contact us through our contact page or at info@luxecycledvintage.com